In recognition of Records and Information Management (RIM) Month, Docufree, a services-led provider of cloud-based document management and process automation solutions, today spotlights its Human-in-t
NetDocuments, the cloud-native platform purpose-built for legal professionals, today announced it has entered into a definitive agreement to acquire OpenText's legal document management solution (DMS... View More
AODocs announced today its document management platform has been recognized as a High Performer by G2, the world's largest and most trusted software marketplace. AODocs earned multiple distinctions i... View More
Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers... View More
SER Group announced that it has been named a Leader in the Gartner® Magic Quadrant™ for Document Management 2024*.The report evaluates 15 document management vendors based on their Ability to... View More
The enduring relevance of document management in today's business world is remarkable — so much so that it has led to a notable shift in market categories. Leading research and advisory firm Gartne
Quadient announces the acquisition of Frama, a significant mailing and document management solutions provider to small and medium-sized businesses, serving more than 30,000 customers, mostly in Europe
Papyrus Software announced today that the Commerzbank and comdirect brands have selected Papyrus as their next generation Customer Communication and Document Management platform.As one of the largest... View More
Quadient has announced today the general availability of Quadient® Impress version 1.2, an upgrade of the multichannel outbound document management platform that automates the customer communication
The first half of 2020 has been a wake-up call for many companies, requiring them to adapt to new business conditions at a moment’s notice. While the outdated, manual way of processing documents... View More
While many industry pundits have focused on traditional enterprise content management (ECM) vendors transitioning from document management to content services platforms, a parallel, and potentially a more... View More
Earlier today, print and imaging giant Ricoh announced the acquisition of content services software provider DocuWare, extending their long-established partnership with the German firm. DocuWare’s... View More
Before you can hire the right document management consultant, you first need to gain an understanding of your business and the information technology (IT) infrastructure within it. A few years ago, I wrote... View More
Document management systems have become very complex, especially when implementing a new system across many departments. Each of those departments often has a different business focus— all the while... View More
For those of us in traditional document management domains and highly regulated industries, the ways in which our business operations, products, and customer experiences have changed over the past 20 years... View More
Now more than ever, businesses are affected by state and federal regulations for compliance, particularly in regard to information security, sharing, and retention. Failing to meet these requirements may... View More
In this digital age, the “document” has seemingly gone out of style. So, where does that leave the document management industry? Like so many, we’re in a state of transformation, but... View More
Customers aren’t contacting your support team because they need help. They’re contacting you because your communications are unclear.This hidden problem — known as failure demand — is driving
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
